Last Updated: September 18, 2026
At Uplift Lance, we are committed to providing high-quality digital, creative, and technology services. Because our services are often customized to meet individual client requirements, our refund policy depends on the nature of the service, the project status, and the amount of work already completed.
By purchasing or engaging Uplift Lance for our services, you agree to the terms outlined in this Refund Policy.
Uplift Lance provides customized services, including:
Since these services require dedicated time, expertise, resources, and project-specific work, payments are generally non-refundable once work has started, unless otherwise agreed in writing or required by applicable law.
If you request cancellation before work has started, you may contact us to request a refund.
The request will be reviewed based on the circumstances, including whether any resources, third-party services, software, or project preparation have already been purchased or allocated.
Any approved refund will be processed according to the applicable payment terms.
Once project work has started, payments are generally non-refundable.
This is because Uplift Lance may have already invested time and resources in:
If a client cancels a project after work has started, Uplift Lance may retain payment for work already completed and any non-refundable expenses incurred for the project.
Some projects require an advance payment or deposit before work begins.
Advance payments may be used for project planning, resource allocation, software, subscriptions, development, design, or other project-related expenses.
Unless otherwise agreed in writing, advance payments are generally non-refundable after project work or resource allocation has begun.
Revisions included in the agreed project scope will be provided according to the applicable project agreement.
A revision request does not automatically qualify for a refund.
If requested changes substantially alter the original project requirements, design, functionality, concept, script, or scope, the additional work may require an additional fee.
For website, software, and mobile app projects, refunds are generally not available for work that has already been completed.
If a project is cancelled during development, Uplift Lance may retain payment for completed work and expenses such as third-party plugins, licenses, APIs, hosting, software, or other approved services.
For video, animation, graphic design, and other creative projects, payments are generally non-refundable once production or creative work has started.
This may include:
If a project is cancelled after production begins, charges for completed work and non-refundable production costs may apply.
Digital marketing services may include strategy, research, campaign setup, content creation, advertising management, optimization, and reporting.
Payments for marketing work that has already been completed are generally non-refundable.
Advertising budgets, platform charges, media spending, and other third-party costs are generally non-refundable once paid or spent.
Uplift Lance does not guarantee a specific number of leads, sales, conversions, website visitors, rankings, or revenue.
Some Uplift Lance services may use artificial intelligence tools or third-party AI platforms.
AI-generated results may sometimes contain inconsistencies, inaccuracies, visual artifacts, or other limitations.
Uplift Lance will make reasonable efforts to review and improve project deliverables. However, dissatisfaction with an AI-generated result does not automatically qualify for a refund when the agreed work has already been completed or substantially performed.
Projects may require third-party products or services, including:
Third-party expenses that have already been purchased, used, or paid on behalf of a client are generally non-refundable.
Uplift Lance is not responsible for delays caused by the client.
Examples include:
Client-related delays do not automatically qualify for a refund.
Once a client reviews and approves a deliverable, refund requests related to that approved work may not be accepted.
Clients are encouraged to carefully review drafts and provide all necessary feedback before final approval.
If a client accidentally makes a duplicate payment for the same service, the duplicate payment may be eligible for a refund after verification.
The original project payment will remain subject to this Refund Policy.
To request a refund, please contact Uplift Lance through the contact information available on our website.
Please provide:
We will review the request based on the project status, completed work, applicable agreement, and expenses incurred.
If a refund is approved, it will generally be issued through the original payment method where possible.
The time required for the refund to appear in your account may depend on your bank, card issuer, payment processor, or other financial institution.
Uplift Lance is not responsible for delays caused by third-party payment providers.
A refund may generally not be available when:
Each refund request may be reviewed according to the specific circumstances of the project.
If you are not satisfied with your project, we encourage you to contact us before requesting a refund.
Where appropriate, Uplift Lance will review the issue and attempt to resolve concerns that fall within the agreed project scope.
We aim to handle legitimate service concerns fairly and transparently.
Uplift Lance may update this Refund Policy from time to time.
Any changes will be posted on this page with a revised Last Updated date.
If you have questions about this Refund Policy or would like to submit a refund request, please contact Uplift Lance through the contact information provided on our website.
Email: info@upliftlance.com